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ORDERING:  We are happy to discuss your order...sometimes we are able accommodate a custom order/request - please email me!   CONTACT INFO: drooz studio 51 Leitch Ave, Skaneateles, New York 13152 - info@drooz.com

PAYMNENT: drooz studio accepts Mastercard, Visa, AMEX. If you would prefer to pay via check, please place your order by calling the studio. SHIPPING : All items are well packed in cardboard boxes, insured, and shipped via UPS ground. UPS ground shipping charges are based upon the total dollar amount of sale. We are not able to ship outside of the United States, to P.O. boxes, or to APO/FPO addresses at this time. For upgraded shipping or shipping estimates to Hawaii and Alaska, please email info@drooz.com. The following rates are for shipping in the contiguous US states:


 

RETURNS: drooz studio,inc. holds itself to the highest standards of quality that sets it apart from competitors. Due to the hand-made nature of some items and variances in computer monitor displays, color, design and shape may vary slightly.Each piece is carefully packaged to ensure safe delivery to our customers. We expect that you will be fully satisfied with your order. However, if for some reason you are not happy with your product, please call or email the studio. All returns must be approved prior to reshipment to Drooz Studio. We will accept returns under our satisfaction guarantee for customers who notify us and ship back in new, unused condition with original tags/packaging within 14 days of receipt. We will refund your order minus a 10% restocking fee. Shipping, handling, and gift wrapping fees are non-refundable. Special orders and custom work is not returnable.

SECURE SHOPPING: You can shop at drooz.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:


  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.


Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the
Authorize.Net Privacy Policy. drooz.com is registered with the Authorize.Net Verified Merchant Seal program.


GIFT WRAP: Available for $5 for select items. Glossy white paper and a lime green bow. LEAD TIMES: Are noted per item- please note these are approximate due to customization and varied production times. Some items ship from drooz, some items ship direct from the manufacturer. Please note items may arrive separately.

 

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